CH

User Support

Team exclusive service, full process system integration
Service within Warranty

Warranty Period: 1 year

Full guarantee

LBT provides accurate after-sales maintenance service solutions including preventive maintenance, repair service, equipment insurance, etc. Relying on professional after- sales technical services and sufficient spare parts resources, we can achieve the goal of reducing maintenance costs, failure rates, increasing the uptime rate, and improving economic benefits.

Full warranty: 7*24 hours telephone consultation and technical guidance services

Preventive maintenance services: Once every 3 months, after-sales service engineers arrive at the user's site to conduct inspection and maintenance of the cyclotron and auxiliary equipment

Repair service: During full warranty period, the user enjoys unlimited number of calls for repair service. Problems are to be solved in a fast and accurate manner

Spare parts: LBT has established spare part warehouses to provide all the spare parts required in maintenance, ensuring efficient spare part replacement and smooth operation of the cyclotron

Training: Trainings are customized to ensure maintenance personnel and users of the equipment to master the various operations of the equipment, perform daily maintenance, find and eliminate general faults, and to report repairs in a timely and accurate manner.

Out-of-warranty service

Team exclusive service, full process system integration

Option: Type III Maintenance Comprehensive maintenance Technical assurance Pay-per-service

Comprehensive maintenance: Provides a precise, all-encompassing after-sales repair service solution.

Technical guarantee: Services including on-line and off-line problem consultation, fault location, remote troubleshooting, on-site maintenance, etc. will be provided free of charge

Secondary warranty: After receiving repair request, the after-sales service engineer will diagnose and locate the fault online based on the user's description. Based on the preliminary fault judgment, if it cannot be solved by online guidance, preliminary repair quotation will be issued. After confirmation by the user, LBT will dispatch an after-sales service engineer to the user's site for inspection and repair. The actual cost will be determined based on the final troubleshooting results.